Accomplished PM/Application
and Product Support Manager with a solid track record delivering business technologies
for Fortune 500 B2B and B2C clients. Expertise in all facets of product and project life cycles
and hands-on experience with a broad range of PM/BA/QA processes including
regression, functional, manual, automated, user acceptance testing, data
migration and merger, web, database, and backend testing. Training, hiring, and
mentoring of personnel, offsite and overseas management.
Skills Set
Technical Skills:
MS Access, Word, Excel,
Project, Visio, PowerPoint, Oracle, SQL, Crystal Reports, Selenium web testing, TeamSite, Mantis, Joomla, Flex, Elementool, WIN,
Java, Mac, Test Director, Rational Rose, TCP/IP, Web
2.0, Social Networking protocols,
Apache, QTP, TestDirector, Elementool, Bugzilla, Mantis, Jira.
Mercury Quality Center, Process & Data Flow, Integration/Systems Testing,
UAT,HTML, JavaScript,
EMPLOYMENT
HISTORY
New Era Consulting New York, NY PM/Product support (11/2007-Present)
PM and QAof various multimedia and CRM websites including Liberty Mutual,
Ameritrade, Covergirl, Pepperidgefarms, Audi.com, Mars.com , etc. for various
clients including Conde Nast, G2.com, Grey Interactive, etc.
Analysis, architecture and testing under various browsers, and
real-time monitoring
Managed multiple projects across various platforms
Creation, gathering, formulation of requirements. Project
monitoring.
Business development
process and product management.
Created requirements
and specs and conducted usability studies.
Translated business
requirements into specific developer tasking and workflow.
Set up and
administered Mercury Quality
Center
Created and modified test plans, test scenarios, test cases.
Regression, backend,
database, integration, black box, unit, acceptance testing.
Managed defects
resolution throughout project life cycles.
Used Test Director,
Mantis and JIRA for defect tracking, reporting.
In-depth
business analysis
Data migration and remediation of
millions of legacy client data
Managed offshore teams in India, Russia,
Bulgaria of up to 75 personnel
Bug tracking,
regression testing.
Initiated and
organized meeting to discuss various issues impacting deadlines,
milestones, code reviews.
Tracked tasks,
milestones, and revisions
Managed
project risk and scope changes
Client
education and mentoring
General strategic
issues and direct involvement in integration and acceptance testing.
Test plans, test
cases, test scenarios.
Business Advanced Systems New York, NY Lead
PM (11/2005-11/2007)
·Acted as a
triage manager. Selected, administered, and maintained the defect tracking
system.
·Documented and
tracked issues throughout the defect life cycle.
·Direct client and stakeholder interaction.
·Detailed functional specifications, use case documents
and flow diagrams
·Scoping
of business requirements and resources
·Managed multiple
projects simultaneously
·Provided descriptive statistics and reporting
from MS Excel metrics reporting for pre- and post-sales analysis.
·Ensured data integrity and successful
integration of legacy systems.
·Developed test plans for the client’s business
cases.
·Defined requirements, constraints and
assumptions on critical tasks.
·Managed the US office in coordination with its
off-location consultant before its relocation and handing over of operations to
the new Managing Director .
·Coordinated with consultants to restructure,
streamline and realign business objectives.
·Managed the project’s schedules, dependencies
and inter-team communication.
·Was instrumental in effecting change quickly
with minimal expense by managing project scope, allocating resources
effectively, overcoming obstacles and being proactive.
·In critical situations, assessed the objectives
and built relationships necessary to achieve success.
·Created training documentation, conducted
training, and provided support for users at all levels.
·Created Test
Plans, as well as manual and automated test cases/procedures from functional
requirements.
·Researched,
evaluated, and acquired products for use in the quality assurance/testing
process.
·Supervised
automated testing tools Winrunner/QTP and Loadrunner for the facilitation of
rapid regression testing.
·Developed test
bed and test environment configurations.
Performed functional, user acceptance, and compatibility testing.
·Performed formal
usability testing and participated in user group testing.
·Release scope, requirements, schedules, milestones, deadlines,
deliverables, developed efficient QA strategies for releases.
·Analyzed and tested CRM payments portals and multi-role platforms.
·Worked with
Project Management, Product Management, Business Development to coordinate
QA and ensure effective
communication and quality products for various clients .
·Used Teamsite Web
Content Management Platform, templating workflow for website development
and applications.
·Prepared detailed documentation and summaries including Test Plans, test
cases,
·Direct involvement in integration and acceptance
testing.
·Business development process and product
management.
Application Support/ Project Manager (03/2002 - 11/2005) Claims
Conference. New
York, NY.
Web-based and client server application designed for
legacy insurance claims resolution amongst various parties. Activities
included:
Created test
environments, requirements gathering and participated in code reviews.
Participated in new
Data Warehouse & assisted with migrating from Oracle Express to Micro
strategy.
Insured proper Data
Warehouse data interface and user specifications.
Revision/evaluation
of test strategies and transfer
of QA activities to an off-shore site.
Automated, manual
testing, black/whitebox testing (web and client server)
Regression, unit, and
integration testing.
Implementation of
changes in quality control, product revisions.
Bug tracking database
maintenance and code support and centralization.
Adapted product
specifications to end user documentation.
Interacted with users
to gather and streamline requirements and specifications.
Development and
supervision of detailed and
high level testing of various components.
Responsible for
resolution of product functionality and customer usage of the product.
Project
management of entire SDLC.
Created on-line
support documentation (HTML, PDF).
Database and backend
testing.
Management of 5 test
personnel and 200 end users. Responsible for product functionality,
customer usage of the product.
·Creation, gathering, formulation of
requirements. Project monitoring.
·Responsible for defects identification in every aspect of the product.
·Managed defects resolution throughout project life cycles.
QA
Manager (8/1999-2/2003) Barclays Private Banking (Private
Wealth), New York, NY.
Tested Fixed Income,
trading applications and performed Y2K and EURO compliance.
Test cases and
scripts. Worked with development to resolve product anomalies.
Tested FIX gateway
software for Knight-Ridder, Reuters,
and real-time order routing.
Implemented an
automated protocol testing system for FIX implementations with a web to
provide access to and analysis of log files from a remote server.
FX and FIX testing
and certification using client/product specific tests.
Bloomberg, Reuters
Money 3000.
Ensured the
configuration of application with FIX protocols.
Responded to alerts
from monitoring systems, troubleshoot as necessary.
Used LandMark and FMC
financial models.
Software Requirements
Specifications and Business Analysis documents.
Technical writing:
developing and condensing of manuals and code annotation.
Tested Java API's
such as Portal for payments processing.
Created test plans,
test cases, requirements gathering, metrics, milestones.
4/1994
- 8/1999
MasterCard. Purchase, NY Lead
QA Engineer.
Quality
assurance testing of Windows-based
software systems.
Debugged software and
implemented software updates via programming. Projects included Rewards
Management System, Quotation Management System and Database Manipulation
Software.
Worked closely with
development to resolve product anomalies. Performed in-depth testing of
applications being developed for customer in C++, Visual Basic and Java,
on Windows 95 and NT workstations.
Tested Graphical User
Interface developed in C++, for Client/Server product used to define
formats and routes for electronic messages sent among disparate
application.
EDUCATION
University
of California, Irvine. BS Math/Biology
Cal
State University, certificates in UNIX admin and Java
NewAge
Training Insitute: Business Objects, Business Intelligence